Nuernberg Augsburg Maschinenwerke Case Study Example | Topics and Well Written Essays - 1000 words - 13

Nuernberg Augsburg Maschinenwerke - Case Study Example The routes that give optimum services will be the one to settle on. As a matter of fact, it would be important to note that the initial shipment is of significance. Thus, the best or preferred alternative would be for rail transport to be used from Prague to Hamburg and an Ocean vessel to be used from Hamburg to Santos. The rationale behind this alternative is that the given transit times with Hamburg are fixed, that is, three days by rail and eighteen days by the water. Compared to Rotterdam, the rail transit time is four or five days though water transportation s seventeen days. However, the case does not offer insight on how the port congestion and the issues concerning it could affect the time in which shipments would be loaded. Additionally, the case does not give information concerning the port's performance in terms of the damage and loss metrics. Moreover, though the case shows that the rail’s transit period is either four or five days, information on what percentage o f shipments could be completed in four days could have been of significance. From the case study, different constituencies are involved in the initial shipment, for instance, dockworkers, railroads and ocean carriers. However, particular customers more so the public transit authorities buy products from Nuernberg Augsburg Maschinenwerke (N.A.M.). Consequently, N.A.M should, therefore, be the responsible party that should offer direction on customer service support since the customers buy products from this company. Accordingly, many different kinds of customer service support are available. In effect, Real-Time shipment tracking company should indeed be the best option for customer service support since the firm is in a position to let the customers the location of the shipment at any given time.